Terms of service
These terms are an agreement between you and [Your registered company name] for your use of FollowGate.
The service
FollowGate replies to keyword comments on your Instagram posts with a private message, can ask the commenter to follow your account before sending a link, and shows you the resulting leads.
Your responsibilities
- You need an Instagram professional (Business or Creator) account that you own or are authorised to manage.
- You must follow Meta's Platform Terms, Instagram's Community Guidelines and applicable law, including consumer-protection and data-protection law.
- Use the service only to answer people who commented on your posts. No unsolicited outreach, no misleading messages, and honour every opt-out.
Instagram account risk
Instagram may limit or restrict accounts that use messaging automation, even through its official API. We pace messages well below Instagram's limits and give you a pause switch, but we can't control Instagram's decisions and aren't liable for restrictions Instagram places on your account.
Plans and payment
Paid plans are billed monthly in advance through Razorpay and renew until cancelled. You can cancel at any time; the plan stays active until the end of the paid period. Fees already paid are not refunded for partial months unless the law requires it. If a payment fails, the service may be paused until it succeeds.
Availability
We work to keep the service running, but it depends on Instagram's API, which can change or be unavailable. The service is provided "as is", without warranties beyond those the law requires.
Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim.
Ending the service
You can disconnect and delete your data at any time from the Account page. We may suspend accounts that break these terms or put other users at risk.
Changes and governing law
We'll give notice of material changes by email or in the app. These terms are governed by the laws of India.